Services

Our Approach

Mercurion Systems takes a consultative approach with all our customers. Many resellers and distributors can simply offer to sell a particular software title, server, or network device. Rather than simply sell products, Mercurion Systems wants to build relationships, so that we can offer our customers a range of services throughout the IT lifecycle, as described below or in this flyer.

Evaluation and Recommendation

The consultative approach begins with education. Outside of the technology field, who has time to keep track of all the latest developments and trends? We make time to stay abreast of technologies, products, concepts, and trends, and we use that information for two key purposes. First, armed with that knowledge, Mercurion Systems can help you understand and evaluate the options available on the market. Second, we make recommendations on which product best suits your needs. Windows Server 2003 or Linux? What about Mac OS X Server? Once the product list has been determined, Mercurion Systems can then begin to assist in the design and planning stages.

Design and Planning

Mercurion Systems' collaborative, team-building approach continues as we work hand-in-hand with your in-house IT staff (if any) to design the solution and plan its implementation. Comprehensive designs and meticulous plans are the key to success for all types of projects.

Implementation

After the design has been established and the project plan has been created, our approach calls for Mercurion Systems to get the project implemented in close cooperation with the customer's key personnel. It's not just enough to implement it, though, as we make the effort at every step of the process to ensure that the appropriate documentation is being created and that knowledge transfer is occurring. A satisfied customer is a customer who has been given the information he or she needs to be informed about the project, it's status, and the tasks and issues that arise during implementation. No one likes surprises.

Support and Maintenance

After the project is done and the new technology has been implemented, Mercurion Systems assists in the ongoing maintenance, support, and administration of the technology. Whether this is through managed services with regularly scheduled visits or through as-needed on-site visits, Mercurion Systems follows through after project completion to ensure customer satisfaction. Operational documentation, such as "how to" documents or written procedures, are also a key component.

If you'd like to experience the difference our consultative approach can make with your Information Technology (IT) infrastructure, just visit our Contact page.